Troubleshooting Guide: Dry packaging machines

This applies to the Cadet®, Cadet Twin® and Cadet Twin® 2×2

*Important note: Please make sure your machine is turned off and unplugged when troubleshooting.

If the Plexiglas disk is not rotating on the tabletop:

The spring may have become detached from the spring locator pin underneath the tabletop. Remove the blue back of the machine, look under the table and determine if the spring is detached. If so, simply reattach.

If the tabletop was removed from its casting, the spring will be detached from the spring locator pin. Be sure the table top is in line with the etched mark on the casting to ensure indexing of disk.

If the Plexiglas disk is still not rotating, your spring may be bad and needs replacement. Check to see if coils have popped on the spring. If so, order a replacement part by contacting Dale Buckner via phone at 800-727-2543 or email at dbuckner@euclidmedicalproducts.com.

If the spring is in working condition, the index push rod may have snapped behind the threads. If the tabletop was removed from the casting and replaced incorrectly, the index push rod may have broken due to added pressure on the push rod from the misplaced tabletop. Remove the blue backing of the machine to look underneath the table and check to see if the push rod has snapped. If so, order a replacement part by contacting Dale Buckner via phone at 800-727-2543 or email at dbuckner@euclidmedicalproducts.com.

The thermal transfer core is slipping on the hub:

If the unit’s thermal transfer core is slipping, be sure that the square cut-out on the inside of the thermal transfer core is fitted onto the set screw on the hub. If the core is not on the set screw, the core will slip and will cease to rotate.

If the core has a loose fit on the hub, place a piece of masking tape on the inside of the thermal transfer core to add thickness to the roll.

If you are experiencing heating integrity issues such as overheating, no heat, thermostat malfunction and/or heating cartridge problems:

Remove the blue backing of the machine to check the heating cartridge wires located underneath the table top. If wires are frayed the exposed heating cartridges may have shorted out and need to be replaced. Order a replacement part by contacting Dale Buckner via phone at 800-727-2543 or email at dbuckner@euclidmedicalproducts.com.

If the wires are intact, the thermostat has failed and needs to be replaced. The thermostat is located on the front of the machine behind the safety window. Order a replacement part by contacting Dale Buckner via phone at 800-727-2543 or email at dbuckner@euclidmedicalproducts.com.

If the material sensor lights are flashing:

If the foil or thermal transfer lights are flashing and there is material located on the unit, then the material is has moved from the sensors in the lower right corner of the unit. Place the material between the two black prongs to enable the sensors. When the red light changes from flashing to solid, then the sensors have become engaged and are picking up on the material. Please allow for one cycle to clear the control panel.

If there is a Communication Error when printing:

Euclid® 2004 classic unit:

Under ‘Admin Utilities,’ look for the ‘Printer 1’ tab to make sure that the communication port that is selected matches the communication port on the computer. For direct serial ports, it is usually it is the communication 1 port. If using a USB to serial converter, the communication port should be 4 or above.

Euclid® Vantage software:

In the ‘Tools’ tab go to ‘Settings’ then ‘Printer Settings’ to check the communication port tab. Make sure the communication port selected matches the communication port on the computer. For direct serial ports, it is usually it is the communication 1 port. If using a USB to serial converter, the communication port should be 4 or above.

If there is a problem with the seal on the package:

First, be sure that the heating elements are working properly by following the heating integrity issues troubleshooting guide located above.

If the heating elements are working properly, calculate how long it has been since the strips and pads have been changed. Over time, the strips and pads begin to lose thickness and the pressure needs to be adjusted.

To adjust the pressure, locate the screws on the back side of the rubber block. There are four set screws and two center screws. First, loosen the two center screws and tighten the four set screws, making sure to move the set screws one flat at a time. Then, tighten the center screws and re-test the seal.

Contact Dale Buckner at 800-727-2543or email at dbuckner@euclidmedicalproducts.com with further questions.

If your computer is not running the software:

Check to ensure you have the correct software requirements.

Euclid® 2004 software requirements:

  • Windows 98SE, 2000 SP3+, XP, or Windows 7
  • 200 Mhz+
  • 256 MB RAM minimum
  • Recommended 512 MB RAM
  • 16X CD-ROM drive
  • 16 MB of hard disk space available at install
  • Serial port
  • Network card

Euclid® Vantage software requirements:

  • Windows XP w/SP3, Windows 7 SP 1, Windows or 8.1, Windows 10
  • 1 GB memory minimum
  • 2 open USB 2.0 ports
  • Serial port for each machine connection
  • Recommended Internet access
  • 1024 x 768 minimum video card settings
  • Microsoft .Net framework 4.0 Service Pack or later versions. This can be downloaded from a Windows update.
  • Euclid Vantage Software must be loaded locally on each computer that has a connected machine. The label database portion can be located locally or stored on a shared network.

Troubleshooting Guide: Liquid packaging machines

This applies to the Speedy Wet Cadet®

*Important Note: Please make sure your machine is turned off and unplugged when troubleshooting

If you are experiencing issues with the cup drop and/or double drop:

If the cups are not dropping on time or are double dropping first, make sure the cups are not compressed together when adding a sleeve into the rods.

If the problem is still occurring, adjust the spring tabs on each side of the cup reloading body. First, loosen the button head screw slightly. Next, push upwards on the spring tabs. Then tighten the button head screw.

If you are still experiencing this issue, your tabs and fingers may need to be updated soon. Contact Dale Buckner at 800-727-2543 or email at dbuckner@euclidmedicalproducts.com with further questions.

If there is a small paper jam in the rubber block:

First, remove safety shield. Next, use the flat-nose pliers supplied with the machine to grab the jammed material, moving it back and forth to loosen paper from the paper guide. Make sure you do not hit the cut-off blade or paper guide. Then pull the material through until slack is removed and use scissors to cut excess material from the front of the heater. Place safety shield back in its proper position. Turn the machine on and go through one cycle to ensure jam is fixed completely.

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If there is a large paper jam in the rubber block:

First, remove the safety shield. Next, cut the lid stock right in front of the printer and remove cup loader rods. Take off the cup loader post by removing the two cap screws. Then take off the blue Kydex back and top by removing seven button head screws with washers. Turn the “turn only” block counter-clockwise until the heater is in a full upright position. Next, hold the table and loosen the acorn nut in the center of the turntable. Pull the turntable straight up and remove.

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 Remove the rubber block by loosening the screws pictured in the instructional illustration below. The screws are located on the bottom of the machine, but be careful not to hit the blade when taking out the rubber block.

Remove the jammed section of paper and place paper guide back onto the rubber block in line with the marked location. Insert and tighten the rubber block into the machine. Place the turntable back onto the unit, holding tightly while you tighten the acorn nut. Turn the turntable clockwise by hand until it is lined up with the etched circle.

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 Thread the lid stock material back through the rollers, cutting the end of the lid stock to look like the instructional image below. Place materials as close to the center of the drive rolls as possible, guiding them through the drive rolls by turning the screw clockwise using a wrench. When the drive rolls latch on to the material, take up the slack in the roll by rewinding the master roll by hand. Slowly turn the rubber drive roll by hand, making sure the material goes through the guides and comes out under the sealing head.

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To ensure that material is distributed evenly between drive rollers, run material approximately 2-3 feet past the heater. Finally, cut material in front of the heater when the lid stock looks lined up.

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If you are having a heating and sealing issue:

Locate the temperature controller on the back side of the Speedy Wet Cadet® that shows the temperature of the heater. If the temperature controller is not registering anything, then the thermocouple may not be fully plugged in or it has stopped working. Check the power source to ensure it is fully plugged in. If the thermocouple is no longer functioning, please call 800-727-2543 for more information.

If the temperature controller is reading at room temperature, then the heating cartridge has failed and needs to be changed. It is recommended that both the heating cartridges and thermocouple are changed together. Please call 800-727-2543 for more information.

If there is a problem with the motor chain:

If the sealing jaw is not moving up and down correctly, the motor chain is likely broken. The chain is located behind the blue back and is attached to the big black motor. Order a replacement part by contacting Dale Buckner via phone at 800-727-2543 or email at dbuckner@euclidmedicalproducts.com.

If the cups are not properly sealing and/or are leaking:

This normal wear and tear can happen as the break screws settle in over time, causing the table to slowly move off line. It is recommended you tighten the break screws every six months.

To tighten the screws, first remove the blue back and find the long chain with a swivel end. Remove tension on the table top to create slack on the chain. Next, loosen the nut at the bottom of the swivel end and remove the button head screw. Depending on the direction of the lid stock, turn the swivel on full rotation clockwise or counter clockwise. Replace and reassemble the screw and blue back in order to run a test. Continue adjusting until the lid stock is in the proper location. Contact Dale Buckner at 800-727-2543 or email at dbuckner@euclidmedicalproducts.com with further questions.